FAQ's

Yes, we are able to purchase directly. We can have item or items picked up from your location. We also take select consignments of well cared for quality items from our customers looking to liquidate or downsize. Stenella Antiques has a large customer base of people looking for used Henkel Harris, Kittinger, Kindel, Stickley and many other top manufactures. If you have items that you are looking to sell, be sure to contact us for information on outright purchase or consignment terms. More info

Not as much as you might think on most items. Considering the great value versus buying new, the savings of state sales tax when shipped out of state, and the time saved by purchasing on-line, it is a great deal. See our shipping page for several shipping options and to get quotes. Due to the high volume with most carriers, our customers receive discounted shipping quotes, versus other online vendors.

Just about any way you want. Payments can be made via cash, personal check, money order, credit card, bank transfer or PayPal. Layaway terms can be arranged as well for certain purchases. We do what we can to accommodate your needs. More info

Yes. We sell numerous items to furniture dealers, decorators, shop owners and interior designers. Feel free to contact us directly and we will be glad to work with your needs. Also offer buying and consigning service from manufactures, dealers and members of the trade as well.

Stenella Antiques offers a full custom upholstery service. We work closely with one of the areas a finest custom upholsterer, who does high quality craftsmanship work in a timely manner and offers very competitive rates. Due to the high volume of work that we provide, we are able to offer some of the best rates to our customers. Stenella's will handle all arrangements and ensure your transaction and the work that is completed is done promptly and most importantly correctly. Stenella Antiques wants to make your purchase as easy and enjoyable as possible. Upholstery service is also available for items not purchased from Stenella Antiques. More info

We are happy to answer your questions regarding our inventory, condition of items, shipping, payment, or anything else. We offer 24 hour customer support via email (which is answered throughout the day), and can be reached by phone at 215-453-8490 (Mon-Fri, normal business hours). Your inquiries are important to us and will be responded to promptly by one of our experienced and helpful staff. (Please note, all shipping quotes and info must be given via email, we are unable to provide this info over the phone)

You are more than welcome to view any item prior to purchasing. We welcome you to visit our showroom and warehouse and browse our vast selection. For hours, location and directions Click here for directions and hours.

1. Ease- Shop from home and have items delivered directly to your home
2. Selection- view multiple items instead of running around town only to not find what you are looking for. Routinely offered are many discontinued and hard to find items right at your home computer and delivered directly to your home.
3. Value- Our large volume and turn over as well as no high pressure sales people, enable us to keep our prices fair and competitive while still offering great items with outstanding service.
4. Knowledge- Our knowledgeable and helpful staff are able to assist in your home furnishing needs. Our many years of expertise in the furniture business guarantee that you are receiving the exceptional service you expect.

No, items can be purchased directly from our store, warehouse or over the phone. If you wish to purchase any of our items, feel free to call or email us directly. For most efficient service, please have the item number ready (usually a 4 or 5 digit number in title)and we can check on availability and process your order directly.

Yes, we want you to be satisfied with your purchase. Any item can be returned within 14 days from the time it is received for a full refund of the purchase price. If it is an item that is being picked up in the store, just let us know and we can refund or credit towards the purchase of another item. If it is an item that was shipped, let us know as soon as possible and once item is returned to Stenella's warehouse, the refund will be issued via the same method original payment was made. Item must be returned in the same condition in which it was shipped out. All shipping costs will be the responsibility of the buyer. If you receive an item, it is a good idea to inspect at time of delivery. If it is an item to be returned, this is the easiest and most cost effective way to return. Most shipping companies will not charge for the return shipping costs, back to our warehouse. If item needs to be repacked up at later date, this can take time and be at additional cost to the buyer. Stenella Antiques is only able to refund the original purchase amount and not the shipping, unless a prior agreement was made. On the rare case there was damage due to shipping, this will need to be addressed with the shipping company. Stenella Antiques will work with the customer to ensure the claim is handled properly.

1. It is agreed that Stenella Antiques is an online furniture retailer, selling goods to consumers and that all items are being sold in as-is condition with no warranties or guarantees either expressed or implied. Stenella Antiques makes every effort to accurately describe and photograph any and all items to the best of their ability. It is suggested that buyer make all inquiries and questions prior to committing to an online purchase. All items are available for preview and inspection at our showroom and all potential buyers are invited to come view and inspect prior to making final purchase. Buyers are welcome to hire or have their own third party make inspections of items prior to committing if they do desire.
2. The buyer, whether acting as principal, agent, officer or director of a company or otherwise, in any capacity whatsoever, and the company he represents, both jointly and severally agrees to indemnify and save harmless Stenella Antiques and its officers, directors, employees, agents, attorneys and its consignors, from any and all actions, causes of action, suits, damages, costs, and losses of any nature, including injury and death, arising from the purchase or use of any items.
3. All items are sold "AS IS-WHERE IS" without any guarantees or warranty expressed or implied, statutory or otherwise of any nature whatsoever in respect of the lots offered at the auction. Specifically, but without limitation, Stenella Antiques makes no representation or warranty that any of the lots conform to any standard in respect of safety, pollution or hazardous material, or fit for any particular purpose. Stenella Antiques, sellers, or any member of their staff make no guarantee as to the authenticity, of any particular age, year of manufacture, model, make, mileage, hours, condition, or defect of any lot or item being sold. Buyers are encouraged to make their own physical inspection and rely solely on that inspection before bidding. Failure to inspect does not negate that Bidders responsibility to perform under the auction terms and conditions.
4. Purchaser is responsible for all shipping and delivery charges for all items purchased. Stenella Antiques and its employees make no recommendations as to any carrier or delivery companies. Stenella Antiques does have a list of suggested carriers on their website and in the showroom as a courtesy to the buyer. Purchasers are welcome to use any licensed carrier of their choice providing they provide Stenella Antiques with a Bill of Lading, condition report and are insured and authorized to carry such goods. Any refunds, either cash or credit, shall be for the purchase price only; shipping costs excluded. All shipping is at the expense of the buyer and shall be paid directly to appropriate shipping company. Upon request, Stenella Antiques will transport items to The UPS Store in Doylestown PA. Purchaser will pay packing, shipping and insurance for items directly to The UPS Store prior to being shipped.
5. Stenella Antiques and its employees will not be held liable for any damage, loss or delays caused by any shipping carrier or agent.
6. State and local sales tax will be assessed and collected on all purchases unless legal exemption documentation is provided at the time of sale.
7. Purchaser shall not be entitled to remove any item from the showroom facility until all his purchases are paid for in full including all applicable goods, rendered services, sales or use taxes. Purchaser is responsible for insuring his purchases immediately. Stenella Antiques shall not be responsible for loss, damage, or theft of any purchase.
8. Stenella Antiques shall not be held liable or at fault for any workmanship, improvements or adaptions performed on items. This includes but is not limited to upholstery work, refinishing, lighting, alterations and touch-up that is done.
9. In the event of damage or loss, Stenella Antiques will provide whatever documentation is necessary to help buyer receive insurance or reimbursement from shipping company.
10. Stenella Antiques will allow for the return of any purchase (exception, see #11.) within 14 days of payment for any reason and without prior approval. Purchaser just needs to contact Stenella Antiques before 14 days and refund of purchased item will be given.
11. Refund exception- There will be no refunds or credits given for any deposits or monies placed for special orders, items which have already had upholstery work or other alterations started. This includes but is not limited to deposits or purchased special orders of Jansen Furniture Co, Maitland-Smith, Friedman Brothers or other manufactures. These items are non-refundable. There are special exceptions, but prior approval must be granted by Stenella Antiques via email or writing stating revised agreement. If purchaser wishes not to take possession of such items, these items can be offered for sale at Stenella Antiques on a consignment basis. Contact Stenella Antiques for consignment procedure and contract.
12. Any purchased items that are paid for, but not picked up within 6 months of purchase will be resold and any monies received forfeited (unless prior arrangements have been made). We will gladly store and hold items for up to 45 days at no charge, after that a $45 for each month charge will be applied. This balance will need to be paid in order for any item to be removed from the premises.
13. Stenella Antiques has an affiliation with Stenella Interiors but is in no way is affiliated with any other online or brick and mortar retailers.
14. Stenella Antiques wants all of its customers to be satisfied with their purchases. We will do what we can to make your online purchase a positive experience and look forward to having you as a satisfied repeat customer. Always feel free to call or email any questions to one of our experienced staff.